
Ser bilingüe es mi super poder. Mi identidad como latina y caribeña fortalecen mis capacidades para empatizar con diversas audiencias. Siento una gran curiosidad por explorar los motivos de las personas en su toma de decisiones considerando factores como el lenguaje, identidad, cultura, experiencias de vida y conexiones con sus respectivas comunidades.
I prioritize user-centricity, delivering solutions that meet user needs and emotionally resonate with them. My proven track record demonstrates a deep understanding of users' needs and business growth. My involvement in informing product roadmaps and prioritizing features underscores my commitment to contributing to the design process and the product's overall success. I thrive in researching and designing inclusively, considering accessibility to ensure a diverse range of users can engage seamlessly with the product. I firmly believe that feedback is a gift, both in giving and receiving. I actively contribute thoughtful feedback to others when needed, and I am open to receiving feedback as an opportunity for growth. Currently, I am the UX researcher in the Digital Products team at Planned Parenthood Federation of America.
Beyond design, you'll find me capturing moments through analog photos, pouring creativity into home-cooked meals, expressing myself through doodles, collecting stickers, having picnics at Prospect Park, or watching movies with my cat Renato.
Experience
April 2024– Present
Planned Parenthood Federation of America
UX Researcher
Lead comprehensive user research initiatives aimed at gaining insights into digital users' knowledge, attitudes, behaviors, and intentions. Collaborate with the Digital Products team to leverage findings in refining and enhancing products to effectively meet user needs.
December 2023-April 2024
Nuubi
UX Researcher and Designer
Joined a startup design team to innovate features for the Nuubi app, emphasizing user-centricity and compelling design. Led structured brainstorming, iterative testing, and usability testing cycle for seamless functionality with outcomes of 95% user satisfaction of a redesigned onboarding experience.
March 2023- March 2024
Tutored by Teachers
Educational Consultant
Improved instructional support in English and Spanish for remote learning, resulting in a 35% increase in student mastery. Conducted observations and recruitment for over 15 educators weekly. Enhanced hiring process of bilingual educators with outcomes for over 65% of English language learners received high quality instruction in partner schools.
February 2018- March 2023
New York City Department of Education
Educator and UX Researcher
Designed and implemented intuitive learning paths for multilingual students, resulting in a 45% increase in language acquisition mastery. Conducted feedback interviews and created prototypes to enhance bilingual virtual classrooms. Successfully streamlined user onboarding processes for bilingual digital classrooms, reducing onboarding time by 30% and increasing user engagement by 25% within the first week.
Education
UX/UI Foundations
Avocademy
Master of Science in Education
Hunter College
Master of Public Administration, Community Development Specialization
Rutgers University
Bachelor of Arts in Social Science
University of Puerto Rico